General conditions of sale
The selling of the packaging, digiboard and items of the Company Redbox S.r.l. our website (“www.redbox.com”) is regulated by these General conditions of sale. All products purchased on www.redbox.com are sold directly by the Company Redbox S.r.l.(hereinafter indicated as “Redbox”), with registered office in Italia, Via Laurentina, 191 Km 27.200 - 00071 Pomezia (RM),Tax Number and VAT Number n. IT10585591000.
1 General provisions
1.1 These general provisions of the contract (hereinafter indicated as “General Conditions”) regulate the relationships between customers and the Company Redbox, with registered office in Italia, Via Laurentina, 191 Km 27.200 - 00071 Pomezia (RM),Tax Number and VAT Number n. IT10585591000, for the purchase and delivery of the products (“Products”) offered to the aforementioned Customers.
1.2. The General Conditions are published on the Website in a format that allows one to memorise, reproduce or print them. Any amendments to the General Conditions will enter into force from the date of publication on the Website and shall be valid for all sales and contracts made starting from the aforementioned date.
1.3 The contracts made between the Supplier and the Customers through the Website, are regulated by the Italian law and, more specifically, by Legislative Decree n. 206 of 6 September 2005 (Consumer Code), and by any law provision applicable from time to time to distance contracts.
1.4 These general conditions are part and parcel of the Contract and regulate the offer, transmission, acceptance, shipment, purchase methods and right to withdrawal for the order of products made on the website www.rebox.com or on the other available channels (i.e. phone, e-mail etc…).
2 Information about the products
2.1.The goods and services on sale are those described in the pages of our website shop.rebox.it in which the name of the product and its description indicate the basic characteristic of the good.
2.2. The goods on sale mainly consist of digiboard in carboard, eco design items, exhibitor for retailing and packaging can be customized.
2.3. Each item is shown in detail on web site home page, in their own sections, through categories. The goods can be customized by Customer on website, who can make according to his needs, within limits of our possibilities.
2.4. The goods will be available in different material, including environmentally friendly material.
2.5. These data can be subject to further amendments regularly made to improve the services offered to consumers. Any difference will be immediately notified the moment in which the order is confirmed.
2.6. It is understood that the image associated with the description of the products, where present, has the only aim of presenting them for sale’s purposes, without any guarantee or commitment from Redbox about the exact correspondence between the image figuring on their online shop with the actual product, which can differ in color, dimension, elements or accessories that can be present in the image.
3 The contract of sale
3.1 In order to execute the contract for the purchase of one or more products present on www.redbox.com, it is necessary to fill in the order form present on the website. The order form contains a summary of the main commercial conditions, among which price, method of payment and delivery, as well as information regarding the main characteristics of the ordered product and the attached General Conditions of Sale. After the forwarding of the order form the Order Confirmation will be sent, containing an informative summary, with the possible "Feasibility Confirmation" necessary in the case of customized products. Finally, with the payment and crediting of the entire amount of the sale price, the customer will receive the Processing Confirmation which establishes the start of the preparation and execution of the order. When this phase is completed, will be sent via email the shipping confirmation.3.2The contract is considered concluded when the customer receives the “Order Confirmation” with purchase number. Instead, the contracts for the custom goods are concluded when the customer receives the “Order Confirmation” with “Confirm of the goods feasibility” as required. We specify that the aforementioned confirmation can be receveid not later than five working days, for the prior and necessary checks for the product feasibility.
3.3 Redbox- after having verified the data are correct and the crediting of the price has been received – shall issue a “Order Confirmation”containing a summary of all data previously indicated in the order form, such as purchase number, price of the purchased goods, shipment costs and delivery adress. The Customer undertakes to verify the accuracy of the personal information contained in the above e-mail and to promptly notify Redbox of any corrections or changes to be made
3.4 Once the contract has been done, Redbox will take charge of the purchase order.
3.5 For each purchase, before sending the purchase order, Redbox will ask to correct any possible mistakes in the inserted data, read carefully the General Conditions of Sale, print a copy of them and memorise or reproduce a copy for personal use.
3.6 The contract is in Italian. However, an English version is also available.
3.7 Redbox may refuse or not execute incomplete or incorrect purchase orders, orders of unavailable products or orders with no sufficient guarantees of solvency. This shall not lead to any contractual, extra-contractual or pre-contractual liability, i.e. it shall not give the Customer any right to be indemnified or reimbursed for direct or indirect damages. In these cases, Redbox shall inform the Customers via e-mail that the contract has not been executed and that Redbox has not implemented the purchase order, indicating the reasons and a possible solution.
3.8 The failure and / or incorrect and / or incompletedata compilation , for causes are not attributable to Redbox, shall not lead to any Redbox liability and it shall not give the Customer any right to be indemnified or reimbursed for damages,
3.9 If the goods are no longer available or on sale the moment in which the order form is sent, Redbox shall immediately communicate, within max thirty (30) days from the day after the date in which the order has been sent, the unavailability of goods chosen. If the Customer has already sent the order form and paid the entire sum, Redbox shall reimburse him/her within 10 days from the communication of non-availability of the product.
3.10 By sending via e-mail the order form, the Customer declares to accept unconditionally the General Conditions of Sale and commits himself/herself to follow them in all his/her relationships with Redbox . If the Customer does not agree or does not accept also in part the terms indicated in the General Conditions of Sale, we kindly invite you not to send the order form for the purchase of products sold on www.redbox.com.
3.12 Customer’s questions or complaints relating to the aspects of the General Conditions of Sale can be communicated through: firstname.lastname@example.org
4 Customer duties
4.1 Once the online procedure for the purchase has been made, Customers shall printout and store these general conditions that they have already seen and accepted as attached to the purchase form. The buying order forwarded to the Redbox is valid as on line Customer contract proposal and this entails the compleits knowledge and full acceptance of General Conditions of Sale and of the policy privacy.
It is strictly forbidden for purchasers to insert false and /or invented and/or fictitious data during the registration procedure required to activate the process for the execution of this contract and the relevant additional communications. All personal data and e-mail addresses shall contain real personal data and cannot contain data belonging to third parties or fictitious data. Double registrations or the insertion of data belonging to third parties is strictly forbidden Redbox reserves the right to prosecute any violation or abuse in the interest and for the protection of all consumers.
5.1 The prices of the Products are indicated in € (Euro) + VAT if foreseen. The prices charged will be what appears at the time of sending the orders by the Customers.
5.2 The price indicated for the Products does not includes packaging costs, shipment costs and any further specific cost for a given country, import taxes, customs duties, excise or other similar costs.
5.3 Redbox regularly verifies all indicated prices are correct,however, this does not guarantee there may not be mistakes. If a mistake is found in the price of a product, Redbox shall give the Customer the possibility to reconfirm the purchase of the Products at the correct price or cancel the purchase order.
6.1 The methods of payment of the goods are indicated in the order form and on our website www.redbox.com
6.2 The amount of the shipment costs is calculated specifically in the order form and will be visible separately at the price of the goods.
6.3 Our favourite method of payment are via credit card or Bank Transfer. In case of payment by bank transfer, the Customer shall indicate correctly the Order number and Order date in the "reason of payment". 6.4 All payments must always be made in advance and only after full payment the products selected for purchase are being manufactured. For Payments by transfer bank the Order confirmation and production can take place only after verification of the crediting of the amount paid.
6.5All financial data required for the transaction shall be sent via encrypted protocol to banks that supply distance electronic payment services without access to third parties. The data above shall be used by Redbox only to execute the procedures foreseen for the purchase of the products, to reimburse a Customer if the products are returned after exercising the right to withdrawal, to prevent frauds or inform the police about frauds made on shop.redbox.it .
7 Shipment and delivery
7.1 The products will be delivered following the order in which the reservations have been received. Redbox in no case can be considered responsible for delays in order execution or delivery of the goods.
7.2. At the moment of packaging, Customers shall receive an e-mail indicating the shipment is “ready for delivery”
7.3. Customers shall receive a further e-mail indicating the date of shipment and relevant tracking number to monitor the state of the shipment.
7.4. The shipment ismade with packaging free of charge to the delivery address indicated in the Order. If the addressee is absent at delivery, a notice will be left and the Customer shall personally contact Redbox, the courier or carrier to agree on the delivery.
7.5. All Products include a Delivery Note or – if requested by the Customer – an Invoice indicating all Products shipped.
7.6. Invoices must be requested when the Order is made, indicating the relevant VAT number and the Tax code. For the Italian Customers, in addiction to VAT number and Tax code,it is necessary to provide the Codice Destinazione for the electronic invoicing No invoice shall be issued after the Products have been shipped.
7.7. Shipment costs shall be paid by the Customer as indicated on the website during the purchase procedure. Customers shall pay using the method selected when they made the Order.
8 Right to reconsideration
8.1. Customers have the right to reconsideration within 15 days from receipt of the goods. The right can be exercised by sending a registered letter with advice of receipt to: Redbox s.s. registered office in Italy, Località Roma, in Via Laurentina, 191 Km 27.200 – 00071Pomezia(RM)Tax Number and VAT numberIT10585591000..
8.2. The period of 15 days become active from the date wichthe Customer receives the goods by Courier.
8.3.The payment made shall be reimbursed as soon as possible within max 30 days from the date in which Redbox has received the communication regarding the Customer’s withdrawal made in compliance with the relevant provisions.
8.4. If the right to reconsideration is not made in compliance with the foreseen terms and conditions, Redbox has the right to withhold the price paid without resulting in any contractual, extra-contractual or pre-contractual liability or any right of the Customer to be indemnified or reimbursed for direct or indirect damages.
8.5. When the goods are customized, it is not allow to the Customers the right to reconsideration, pursuant to art 55 co.2 lett. c del D.Lgs. 6 september 2005 n.206.
8.6.Also, the right to reconsideration is not allowed if the products are damaged and/or ruined and if they are not returned through the same packaging used for shipping.
8.7. If the Customer sends the goods purchased without the right to reconsideration, Redbox will at the customers’s expense.
8.8. If the contract is concluded with a professional party, he will not have the right of recosideration, pursuant to D.Lgs. 6 settembre 2005 n.206
9 Damage/ breakage / non-compliance / Guarantee
9.1 Customers shall verify at delivery the presence of any damage/breakage and/or mistake in the Products by immediate communication made to the carrier and by refusing the delivery and informing Redbox about the damage via e-mail to email@example.com within the day after the date of delivery.
9.2 In case of lack of conformity of the purchased product compared to the description published on the website and in case of a defective or damaged product, the client n entitled to a refund or to the substitution of the nonconforming product.
9.3. Redbox shall replace the product or, if not possible, reimburse the amount paid within 30 days from receiving the communication regarding the faulty Product.
9.4. Products that have been found faulty and/or damaged after they have been opened shall be returned to Redbox at Customer expense within 10 days from delivery and, in any case, following agreement with the Customer for the collection made by the selected Courier.
9.5. All products must be returned intact, in unaltered conditions, inclusive of and placed in their original packaging, or, in any case, in a packaging suitable for a safe shipment. The products will be examined in order to ensure their exact integrity, which is an essential condition to exercise the right to withdraw.
9.6. 9.7 Once the products have been returned, Redbox shall make the controls required to establish the products comply with the terms and conditions indicated in this paragraph. If the controls have a positive outcome, Redbox shall send the Customer an e-mail confirming the acceptance of the returned products.
9.8. Redbox reserves the right to replace, at their own expense, any damaged or defective product or to reimburse customers as soon as possible and, in any case, within thirty (30) days from the date in which the controls on the compliance of the returned Products have been completed.
9.9. The refund will be accredited on the Credit Card or Bank Transfer of the Client. It depends on the payment method selected. In case of Bank trasfer the client shall provide the bank details: Iban, Swift e Bic necessary to refund.
10.1 All Customers personal data communicated for this contract and regulated by these General Conditions shall be stored in Redbox’s archives using suitable safety measures in order to avoid acts aimed at their unlawful treatment.
10.2 Customers data shall be used exclusively within the scope and for the purposes foreseen in the contractual relationship governed by these General Conditions and disclosed to companies or third parties (including, by way of example, credit institutions, couriers, carriers, auditing companies professional firms, information technology company), who cooperate or carry out specific tasks on behalf of Redbox.
10.3 For more details on the Data processing please see our policy privacy form, which must be signed in acknowledgement with order form.
10.4 The controller for the treatment of the data is Redbox. The Responsible for the treatment of the data is________________.
11 Governing law and litigations
11.1 The General Conditions of Sale are regulated by the Italian law.
11.2 For all disputes related to this contract, in which counterparty is a consumer, the competent Court shall be that of the place of the habitual residence or domicile of the consumer, pursuant to art. 64 of the Legislative Decree 6 September 2005, n. 206
11.3 For any other dispute regarding the application, execution, interpretation and violation of this Contract will be held exclusively before the Court of Rome.
12.1 The General Conditions of Sale shall be regularly updated depending on the development of the business and the market or in compliance with possible changes in the law. All amendments/updates shall be regularly published on our website shop.redbox.it and will enter immediately into force from the moment of publication on www.redbox.com
12.2. The Client must, before accessing the Product provided by website, read these General Conditions of Sale which are intended generally and unquestionably accepted at the moment of the purchase. Thus, the client is invited to download and print a copy of the purchase form and these General Conditions of sale, whose terms are unilaterally modifiable by Redbox in any moment and without any prior notice. The General Conditions published on the website at the moment of the shipping f the purchase order by the Client will be applied to the sales contracts.